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Senior IT Specialist

 

Position Type: Full-Time

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Location: East Windsor, NJ

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JOB RESPONSIBILITIES:

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Provide IT Training Support to Consultants

  • Manage IT staff and operations, set work schedules, and establish department procedures.

  • Develop, maintain, and deliver high quality IT training, hands-on lab exercises, and accompanying materials using a variety of media types.

  • Deliver instructor-led classroom training for both in-person and remote participants including employees, customers, and partners on a regular schedule in the US and abroad.

  • Assist with the setup of the development environment for hands-on training activities and troubleshoot student issues during class.

  • Be an active participant in the continuous improvement process for curriculum, student classroom experience, and trainer effectiveness.

  • Maintain the highest level of expertise in the individual area(s) of specialty.

  • Collaborate with subject matter experts on curriculum development content.

  • Collaborate with the training team for consistency of training delivery and best practices for classroom management. 

Provide Technical Support to Internal Recruiting Team

  • Maintain a database of all incoming calls, emails, faxes, and applications, etc. in the internal support tracking system to provide accurate and on-time support information to recruiters

  • Assist in-house staff to resolve functional/technical issues by providing step by step instructions

  • Maintain close communication loop with staff in resolving all recorded issues from start to finish

Conduct Quality Control for the company’s newly released products/applications

  • Design and execute tests to identify and resolve all data related issues on SQL Server Database (2016), SSIS and BI Platforms.

  • Perform different reliability analysis and root cause analysis to ensure our application/Packages are released with the Highest Quality and Reliability.

  • Work closely with stakeholders in different areas to develop Business Intelligence (BI) functionalities, such as dashboards, visualization, reporting, and analysis.

  • Responsible for developing new analytical models and techniques to standardize data collection.

  • Generate functional and summary reports to improve companies’ efficiency and profit margins

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BASIC QUALIFICATIONS:

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  • Bachelor's Degree in a Computer or Technical related field, or it's equivalent experiences.

  • at least 2 years of technical experience and/or leadership experience

  • Hands-on experience with Microsoft SQL Server, SSIS, SSRS

  • Strong proficiency in SQL server database management.

  • Able to provide estimations for development tasks

  • Be experienced with best practices for enterprise data management.

  • Have good problem-solving abilities, think laterally, be calm under pressure, and have attention to details.

  • Must be familiar with current design and technology trends and methodologies.

  • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role

  • Strong writing and communication skills

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